Refund policy

KharidariPK · Customer Care

Return & Exchange Policy

At KharidariPK, we want you to love what you buy. If something isn't right, we've made returns and exchanges simple, fair, and fast — so you can shop with confidence.

Return Policy

We accept returns on eligible items within 15 days of the delivery date. To qualify for a return, please make sure your item meets the following conditions:

• The request is made within 15 days of the date your order was delivered.
• The item is unused, unworn, and in its original condition.
• The item is in its original packaging, with all tags, manuals, and accessories included.
• You have proof of purchase (order number, receipt, or invoice).

Returns requested after the 15-day window has closed cannot be accepted, as items are re-inspected and restocked on a strict schedule to keep our catalog fresh and reliable for every customer.

Exchange Policy

Prefer a different size, colour, or model instead of a refund? We offer free exchanges within the same 15-day window, subject to availability.

• Wrong or defective item received: We'll exchange it at no extra cost, including free return shipping.
• Change of mind: You can exchange for another item of equal value, or pay/receive the price difference if the new item costs more or less.
• Availability: If your requested replacement is out of stock, we'll offer a store credit or full refund instead.

To request an exchange, follow the same process as a return below and simply mention the item you'd like instead.

How to Request a Return or Exchange

• Step 1: Email support@kharidaripk.com with your order number and reason for return/exchange.
• Step 2: Our support team will confirm eligibility and share pickup or drop-off instructions.
• Step 3: Pack the item securely in its original packaging.
• Step 4: Once we receive and inspect the item, your refund or exchange will be processed.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method (or as store credit, if preferred) within 5–7 business days. Please note your bank or payment provider may take a few additional days to reflect the refund.

Non-Returnable Items

• Gift cards and promotional vouchers
• Items marked "Final Sale" or purchased during clearance events
• Personal-care, hygiene, or perishable items
• Items missing original packaging, tags, or accessories

Shipping Costs

Since all KharidariPK orders ship free, return shipping for change-of-mind returns is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in which case we cover the cost.